Support & Help

🚪 What is the Gate Unlock System?

The Gate Unlock System is Rekko's unique cinematic unlocking experience. When you unlock premium content, you'll watch beautiful gate animations with 5 different styles:

• • Ancient Gates: Bronze/gold stone gates for adventure/action genres
• • Magical Gates: Purple mystical gates with glowing runes for fantasy
• • Futuristic Gates: Cyan holographic gates for sci-fi content
• • Mysterious Gates: Dark gothic gates for mystery/thriller/horror
• • Elegant Gates: Pearl white ornate gates for romance/drama

Gates open with a 1.5-second spring animation including glow effects and particle systems, automatically selected based on the content's genre.

🏆 How does the Achievement System work?

Rekko's achievement system tracks your cultural journey and rewards engagement with celebratory confetti animations. You earn achievements for:

• • Reading milestones: Complete books across different genres and difficulty levels
• • Viewing progress: Watch movies of varying complexity levels
• • Genre exploration: Discover content outside your comfort zone
• • Difficulty progression: Advance from accessible to challenging content
• • Engagement activities: Rate content, write reviews, maintain streaks

Achievements not only celebrate your progress but also reward you with 10-100 credits and unlock new content categories.

📈 How does Smart Progression work?

Rekko organizes all content by difficulty levels to guide your cultural journey. Our system uses 24 complexity levels for movies and equivalent scales for books:

This system helps you naturally progress from content that's immediately enjoyable to works that challenge and expand your cultural understanding.

💎 How do I earn credits for free?

You can earn credits through various activities:

• • Daily login bonus: 10 credits
• • Watch advertisements: 20 credits
• • Mark content as read/watched: 5 credits
• • Rate books and movies: 2 credits
• • Write reviews: 10 credits
• • Unlock achievements: 10-100 credits
• • Maintain daily streaks: 5-30 credits

⏰ Do my credits expire?

No, credits in your account do not expire. You can save them up and use them whenever you want to unlock premium content.

🎯 How does content curation work?

Our content is expertly curated and ranked by difficulty level, from accessible entertainment to complex narratives. Each book and movie is carefully positioned to help you discover great content that matches your current interests and challenge level.

⚖️ What's the difference between credits and membership?

🔐 What sign-in options are available?

Choose from secure authentication methods:

• • Google Sign-In: One-tap authentication
• • Apple Sign-In: Secure and private
• • Email registration: Traditional account creation

All methods use Firebase security and sync your progress across devices.

📈 Will more content be added over time?

Yes! We're continuously expanding our curated collections:

• • Regular updates: New books and movies added weekly
• • Content expansion: Growing library across all difficulty levels
• • New categories coming: TV series and music albums
• • User requests: Community-driven content suggestions

Future categories will include curated TV series and music with the same quality-focused approach.

🔤 What does "Rekko" mean?

"Rekko" is a playful twist on the word "recommendation." Our name reflects our core mission: providing expertly curated recommendations for books and movies.

Just like how great recommendations can be shortened and made more memorable, we've created a simple, catchy name that embodies our purpose.

🗑️ How do I delete my account?

To delete your account and associated data, please contact our support team. We'll process your request within 48 hours and confirm when your data has been removed.